Professional support of customers and business partners requires a comfortable and complete support environment. Before deciding on the best SSC/BPO software for your goals, it is worth checking the quality of documentation and training materials – making sure that they are at least as good as those provided by SSC Master 😉
Having listened to the expectations of our current and potential customers and strategic Partners, we decided to develop a complete support environment for the SSC Master application. The portal went live in the first days of January 2023 and is our New Year’s gift to all interested parties – bringing countless opportunities to current and future users of our applications. As promised, it’s being regularly updated and enables the most convenient content formats for recipients. You can find more information about this new environment below; where you can further familiarize yourself with this new support tool dedicated to SSC Master solutions: support.sscmaster.com
USER-CENTRIC CONTENT LAYOUT
We have arranged materials within the portal so that reaching further information is intuitive and consistent with the process of learning the more complex functions of the platform. Components of the documentation have a granular design, which allows flexible changes and extensions based on feedback from users. The ideas and suggestions received from the users of the environment are an integral part of the new enhanced design. Leveraging communications back from our customers, we are able to further develop and improve the support system to reflect the ever-changing demands in business. But you have to start somewhere, and we leave the assessment (even if it is to be strict) to our Clients and Partners.
EASY SEARCH
This is an essential mechanism of modern self-service functionality, getting answers as quickly as possible can free up time better spent on more demanding tasks. Thanks to efficient content indexing, users can explore searches using a wide range of keywords, whether it’s using professional or basic terms. The search mode is well-known to most internet users, and our portal maintains that familiarity in navigation.
SPECIFIC ISSUES AND TIPS
When developing materials, we purposely aimed to avoid technical jargon and to use context to find proper terms. The information needs to be concise, specific, and entirely understandable to all users. We believe we have facilitated this, but we welcome use of our in-platform communication channels for feedback, going so far as fueling future system updates. We have focused on specific issues and answers to frequently asked questions.
INSTRUCTIONAL VIDEOS
Some system providers choose not to include demonstrative video materials due to the cost of time, but we have decided to produce and supply them for our product. The contemporary viewer needs help tracing the content in detail, and video content consisting of only a few minutes can address several issues simultaneously. A picture can replace a thousand words, and animated images probably even more. We believe that videos will be the most popular way of obtaining the most general information about the functionalities available in SSC Master. They complement our training today, and perhaps shortly, they will completely replace them. The current library of our videos contains several items in two languages (Polish and English); after receiving confirmation from users of its usefulness, we look forward to gradually expanding it.
TIPS AT A GLANCE
This is another way to provide the best and fastest answers to SSC Master users. There is so much going on during the working day, and some duties require increased attention and meticulousness. Users can quickly and conveniently find the materials they want using shortened and contextual tips. Regardless of their format or location in the knowledge base structure. We imagine these tips will play an integral part in the day-to-day workings of our busy users.
AND ONE MORE IMPORTANT THING: the support.sscmaster.com portal looks great and works great on Android and Apple iOS mobile devices in two languages: PL & ENG. We invite you to test the new support tools personally!
SSC Master support Team | info@sscmaster.com
More on SSC Master solutions: www.sscmaster.com
